Shipping Policy

1. Order Processing

  • All orders are processed within 2–3 business days (excluding weekends and public holidays).

  • Once your order is confirmed, you will receive an order confirmation email.

  • When your order ships, you’ll receive a shipping confirmation email or SMS with your tracking number and link.

2. Domestic Shipping 

  • We offer standard and express shipping options across South Africa.

  • Standard delivery typically takes 5–7 business days after dispatch.

  • Express delivery (where available) takes 2–3 business days.

  • Shipping rates are calculated at checkout based on location and weight.

3. International Shipping

  • Vastragama ships worldwide through trusted courier partners like DHL, FedEx.

  • Delivery time varies by destination, typically 10–15 business days after dispatch.

  • Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.

4. Order Tracking

  • Once your order is shipped, you’ll receive a tracking number via email or SMS.

  • You can track your shipment on our website or through the courier’s tracking portal.

5. Delays & Exceptions

  • While we strive to deliver on time, unforeseen delays (weather, customs clearance, holidays, or remote area logistics) may occur.

  • If your order is significantly delayed, our customer support team will contact you directly with updates.

6. Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 48 hours with photos of the product and packaging.

  • If your package is lost in transit, we will investigate and either reship or refund your order, depending on availability.